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Though the majority of positions require phone support, they do offer Apple chat jobs too. Shopify’s data shows businesses that respond to a customer’s chat within five minutes are 69% more likely to get a sale. How are chatbots changing businesses and CX? Specialty Answering Service is the leading call center in the nation, handling outsourced customer service solutions for over 5,000 businesses around the world. The 12MP front-facing camera’s new Center Stage feature was also among the reviewers’ favorites, keeping users perfectly framed during video calls. The 2021 iPad Pro’s front-facing TrueDepth camera gains Center Stage to follow a user around a room during video calls, extended dynamic range for video up to 30 fps, and a brighter True Tone flash. Some users have reported that the 12.9-inch iPad Pro’s Liquid Retina XDR mini-LED display suffers from more blooming than expected. The 2021 iPad Pro models have received no major design refreshes and continue to look like the 2018 and 2020 iPad Pro models. On the 11-inch model, the Liquid Retina display is unchanged from the 2020 model, featuring wide color support, True Tone for adjusting to ambient light, an anti-reflective coating, and ProMotion 120Hz refresh capabilities.

The 12.9-inch model features a new Liquid Retina XDR mini-LED display, bringing extreme dynamic range to the iPad Pro for the first time. Both of the iPad Pro models feature an aluminum chassis in Silver or Space Gray with flat, rounded edges that wrap around the Liquid Retina display. The Liquid Retina XDR mini-LED display on the 12.9-inch iPad Pro was lauded as a “dream screen.” The new display was said to be functionally equivalent to a high-end OLED TV and excellent for viewing HDR content with deep blacks. Reviews of the iPad Pro with the M1 chip are positive, with reviewers praising the M1 chip, 5G connectivity, the iterative improvements to the front-facing camera, and the new Liquid Retina XDR mini-LED display. This is similar to the opinion of the addition of a Thunderbolt port, where reviewers felt that the capability of the new port is held back by iPadOS, with limited support for peripherals like external monitors. While the new iPad Pro is around 50% faster than the previous generation model with the A12Z chip, most reviewers believed this impressive performance improvement was held back by the iPadOS operating system. The M1 chip in the iPad Pro delivers up to 50 percent faster CPU performance than the previous A12Z Bionic.

A thorough look at the improved performance and new display of the iPad Pro is shown in the review videos below. The 8-core GPU similarly delivers up to 40 percent faster GPU performance. Inside, the 2021 iPad Pro is equipped with an M1 chip with the next-generation Neural Engine, featuring an 8-core CPU and an 8-core GPU. Apple in April 2021 refreshed its iPad Pro lineup, introducing a faster M1 chip from the Mac, a Liquid Retina XDR display on the 12.9-inch model, 5G connectivity, a Thunderbolt port, and more. The Liquid Retina XDR uses more than 10,000 LEDs across the entire back of the display and can deliver up to 1,000 nits of full-screen brightness, 1,600 nits of peak brightness, a 1 million-to-1 contrast ratio, and true-to-life HDR to enhance creative workflows for a “stunning” visual experience. The technology can increase the contrast ratio of images significantly and enable the intense highlights of HDR content. The Smart Keyboard Folio for the 11-inch iPad Pro can be purchased for $179, while the Smart Keyboard Folio for the 12.9-inch iPad Pro can be purchased for $199. The 11-inch iPad Pro is 5.9mm thick, while the 12.9-inch model is 6.4mm thick.

The 11-inch iPad Pro measures in at 9.74 inches long and 7.02 inches wide, while the 12.9-inch model measures in at 11.04 inches long and 8.46 inches wide, meaning that it is over an inch wider and taller than the smaller model. The M1 iPad Pro comes in two memory configurations; the 128GB, 256GB, and 512GB models feature 8GB of memory, while the 1TB and 2TB variants offer 16GB of memory, the most ever in an iPad. The 2021 iPad Pro models continue to feature an edge-to-edge display with 6mm bezels at the top, bottom, and sides. When it comes to design, the iPad Pro is unchanged, available in 11 and 12.9-inch sizes with an all-screen design and an edge-to-edge display that does not include a Home button. The 2021 iPad Pro works with the second-generation Apple Pencil that attaches to the iPad magnetically and charges from a direct physical connection, and the Magic Keyboard for iPad. It is also worth noting that some accessories, such as the Magic Keyboard and Smart Keyboard Folio, are $20 to $50 more expensive for the larger model. More information on what to expect from a new iPad Pro can be found in our dedicated 2022 iPad Pro guide.