LivePerson is one of my favorite small-cap technology stocks to buy now and hold for then next five to 10 years. And then just more broadly kind of strategic rationale was there a certain vertical exposure, technology or maybe a language locality, maybe just kind of double-click there? But if we, as an organization can help people, young girls find opportunities to do things that men are able to do, people of different races and disabilities and so on and so forth, have those same opportunities, then that’s a win for us. You know, you just add more layers of management knew the message is the same. These capabilities allow consumers to message with brands in the same “time-shifted” way they message friends and family, moving in and out of conversations to multi-task or go on about their day. LivePerson also assigned brands and industries a LivePerson Conversational QuotientTM score, indicating their maturity in adopting conversational commerce. The pace of adoption in industries such as financial services, retail, and travel is accelerating as use cases expand beyond care to the entire consumer journey.
As part of the report, LivePerson conducted extensive research to identify not only which brands and industries have successfully adopted conversational commerce, but also where there is room for growth and innovation. The LiveEngage platform enables brands to connect to Apple Business Chat and other popular messaging services and voice assistants, along with a brand’s own apps, website, and phone systems. These announcements come on the heels of the first wave of major brands LivePerson helped launch on Apple Business Chat, including Aramark, Discover, Lowe’s, The Home Depot, T-Mobile, and others. Adding LivePerson Automotive’s messaging solutions for car shopping and service, including WhatsApp as a messaging channel, gives the bilingual concierge agents at Ganas the opportunity to connect with shoppers and owners in a messaging channel heavily utilized worldwide. WhatsApp’s rich messaging capabilities make it an excellent fit for automotive shopping, where dealerships benefit from sharing resources like photos, vehicle history reports, trade valuations, and even credit applications with shoppers directly in messaging conversations. I would now like to turn the conference call over to Mr. Matt Kempler, the company’s vice president of investor relations. Burberry®, KDDI, Vodafone Germany, buddybank, Telstra, Harvey Norman, NH Hotels, and others now use LivePerson’s LiveEngage platform to enable their consumers to ask questions, get help, and make purchases from the Messages app on iPhone and iPad.
ANZ aims to drive higher percentage of digital transactions over the next 12 months, and our team plans to help manage mobile app messaging and accelerate automation across the banking platform. NEW YORK, Oct. 30, 2018 /PRNewswire/ — LivePerson, Inc. ( Nasdaq: LPSN), a leading provider of conversational commerce solutions, today released its first annual conversational commerce index report, highlighting how businesses are using messaging and voice assistants to interact with their customers. LivePerson transforms customer care from voice calls to mobile messaging. Yasuhisa Yamada, Associate Executive Director of Product & Customer Service Sector of KDDI. When LivePerson senses a small business buyer is contemplating a purchase, this message appears, “Our small business specialists are here to help you.” When the customer clicks to chat with a sales consultant, she receives answers to questions and additional product information. Retailers that invest in conversational solutions will have a competitive advantage this holiday season, with three-quarters (75%) of consumers saying they’d purchase more from a website that allowed them to message with an expert to ask questions and get help making purchases, and 63% saying they’d purchase more from a website that offered a virtual assistant to help. LivePerson data consistently indicates that conversational channels such as SMS or Facebook Messenger are chosen 70% of the time when consumers are given the option to message or call.
Consumers familiar with the Ganas brand opt in to message with agents through the WhatsApp icon found on their website on both desktops and mobile devices. Consumers’ preferred method of communication is conversational. LiveEngage conversation management capabilities, designed especially for contact centers like automotive BDCs, include skills-based routing, co-browse screen sharing so agents can help consumers more easily navigate inventory, and digital retailing tools, along with many agent-specific capabilities to make BDCs more efficient and productive. Find people all the time who appear like they are having a great time. We took the intelligence in the data layers, and we have chat, we have a product called LP marker, you can send out marketing campaigns like coupons on a website. There has to be a lot of intelligence in the platform. We hadn’t built it yet, but that we were going to build this interactive TV platform that synchronized broadcast television to online, you know, interactive games and other things.