What can you tell us about how that pipeline is changing, what you’re seeing from new customers, potential new customers, and what you’re seeing from customers that are on live chat that have not yet adopted live this year? In this interview series, called ‘The Future Of Communication Technology’, we are interviewing leaders of tech or telecom companies who are helping to develop emerging communication technologies and the next generation of how we communicate and connect with each other. Our field leaders stand alongside our outstanding tech leadership including Andrew Hamel, who joined us two years ago from Amazon, where he led the development of Tier one services and tech initiatives related to Amazon’s core search platform and other machine learning powered experiences. Chat agents working on support calls can quickly search this database to look for similar problems and use the information to help solve the current problem. It’s old and hackneyed advice but it freaking works, particularly when you can compound improvements over years.
Maven lets you: Stay Connected, Get Advice & Help Others. 1. Create resources for Help Vampires (and regular folks) to help themselves. A help desk for teams that insists on a delightful customer experience for all eCommerce businesses. Connecting messaging and voice data insights makes the need to improve customer experience and cover sales opportunities and understand agent productivity and utilization. Beyond legacy integrations with Tenfold, LivePerson’s messaging will be available to agents embedded in their CRMs with legacy voice agent desktops or even in the brand’s proprietary contact center systems. And as I will discuss more in a moment, during the quarter, we also signed the largest contract in LivePerson’s 20-year history of being public. I would say this renewal, our fourth with this customer is the largest contract in LivePerson’s history. They also bring voice intelligence and AI technology to support LivePerson’s upcoming voice capabilities within our world-class conversational cloud.
I still don’t believe in traditional contact center voice platforms, cloud or no cloud. Our airlines, our hotels, they’re still doing a lot of volume with us, which is kind of interesting. It’s the economy. I mean we’re all so far, usage is, like I said, tremendous in the business, and we see a lot of demand. You know a lot of the problems that entrepreneurs face. In this day and age, contact center agents are mostly used because the brand does not have an interface or API between a legacy back-end system and the consumer intent. And our goal is to give every brand their own voice AI system to deliver beautiful high-quality conversational automation. We anticipate bringing AI-powered voice offerings to the market in the first half of 2022. Returning to our third quarter results. Then, we’ll discuss 14 of the top live chat software tools on the market today and how to choose the best one for your business. This can put businesses in the Asian market at a disadvantage where the Android OS owns 85% of the market share.
The installed base continues to take most of our capacity, which is a really good thing, but we must continue to ramp additional capacity so we can go after new logos and opportunities. During the height of the pandemic in 2020 and into the beginning of this year, we focused most of our field resources on the demand of our installed base. We hired Tony Owens as our President of Worldwide Field Operations at the beginning of Q3, was previously the President of Americas for Salesforce. With Andrew’s technology strength and focus on scaling operations and innovation, we’re confident that we’re the right team to capture the go-to-market and innovation opportunities ahead of us. Mary previously held executive leadership roles at Yext and Salesforce and has proven track record in scaling businesses and customer-facing operations. We’re attracting top leadership talent, scale focused roles across the company, like Mary Fred Rowe, our new Executive Vice President for Customer Success. Reflecting on what we’ve achieved, I’d like to note that in 2019, we put out a long-term target to grow at 25% in 2021. We exceeded that target in 2020, a full year ahead of schedule have now grown at 25% or greater to the sixth quarter in a row.