And then the ironic thing I’ve met, I brought up Ben Burkhart, my old business partner in the second one, he gets done last year in 19, with the security businesses employment agreements done, and he’s about to open a solar company, and I’m like, Dude, why don’t you join me and that was hard for me saw this big company, he could have been a part of that was massive. Tenfold also utilizes electronic and physical security controls to reduce the risk of improper access to or manipulation of information during transmission and storage. So he’s focused on that on scale and stability. And then Andrew is aligning to that because that’s a focus area to also follow that packaging and how we want to bring it to market so we can get greater scale on usage of the platform. But we have so much in the platform now that we’re going to be packaging it a little differently and sort of, we call it bite sizes for use cases or entry points into sales, service or marketing or retail. So they want to see, hey, if I’m a marketer, I don’t want to see the whole platform. It can do like small talk, hey, hang on a second, and we have that coming out in Q4.
In short, if you use vlc, then support for Ogg formats is built in and will always work – as far as I can tell. You can use LivePerson’s native bots, third-party bots, or integrate your own bot technology to “bring your own bot” (BYOB). Looks at the potential barriers that could limit the growth, adoption, and use of chatbots. Relative to the second quarter, as I said, healthcare testing was approximately the same, but obviously, a bigger base of revenue, all right? In the second quarter, we had pulled in some revenue actually, and that was related to the AI healthcare testing business. Okay. And one last for me then the COVID testing, think, you called out last quarter as an unusual got a big chunk of revenue. My commentary will center on a review of the first quarter, how the coronavirus is factoring into our revenue growth outlook and our strong execution on initiatives to enhance productivity, profitability and cash generation.
If you recall from the first quarter and the second quarter, we had one in the first quarter, easy comps since our growth was quite high. And so that’s really the dynamics that are in play in terms of the deceleration coming off of the second quarter into the third. Sterling. Could you just give us a sense of renewal rates in the quarter and how about the run rate change for this renewal? And you give the new reps a dependable and repeatable playbook, right, for certain customer profiles. That just gives our reps a faster path to productivity when pricing and packaging aligned with customer needs. And so it’ll just make it easier for our reps. Can you imagine not being able to make a phone call from the house, when the phone call costs 35 cents tops. And then the last part is, as I mentioned, it’s not insignificant, and that’s what I want to talk about is we’re about 12 months out from self-heal and the AI capabilities around that is we all talk about machine learning but we actually are going to be in a place we can see it, that the machine will heal itself.
We continue to improve our e-commerce capabilities, and the multi-language and translation capabilities within our hosted solutions to further support international expansion. And there’s just a lot of capabilities to bring to market. System uptime and application performance will demand incremental improvements as organizations work to edge one another out and claim market share. Compare share trading platforms. So I’m just trying to maybe reconcile those two about like how we should unpack the parts that have slowed down and why beyond just gain share? We have a measurement called Max. So when you have visionaries buying, it’s a different sale than when you have just rank and file marketers and heads of care, they need things in a much more simple way because they’re not buying on vision, they’re buying on outcomes. A lot of them can’t handle him because he’s pretty much like, either do it one way or not. The roadmap is to evolve the bot so that eventually it can handle high-volume simple transactions like making a routine payment, adds Marcos Meneguzzi, Head of Digital and Unsecured Lending. You can see there’s still anemic. But taking a step back from there, we’re still guiding acceleration from last year, and the top end of our guidance is 20.5% So even though it’s coming in a little lumpy across the quarters, it’s still a really solid year of growth.