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The chat tab or optional popup window can be fully customized to include your brand logo, colors and desired welcome message. An overzealous window treatment can even overpower the architecture. You can use a customer’s questions and feedback provided in the chat transcript to improve the content of your web site and the product range offered. This customer feedback on their live chat experience allows you to pinpoint the best opportunities for improving customer service to build a high quality experience that aligns with or even exceeds your customer’s expectations. Offering 24/7 customer service is easy with offline messaging, even when you’re not online. Research has shown that implementation of proactive chat on a web site increases average order values, reduces abandonment on product and sales pages and reduces customer service costs. At the conclusion of a chat, a customer can rate the support operator. Chatstack can be used globally with our language pack support.

Our WHMCS add-on offers users easy installation, integration support and offers extended functionality for the WHMCS help desk so they can monitor site visits and instantly see if they are a registered client, obtain direct access to their support tickets and profile, while chats are also logged under the WHMCS ticketing history for a client. Alerts are also available for pending users and browsing users, which can optionally be turned off. With our real-time visitor statistics you can see who is browsing your web site, their country location, what they are looking at on your web site, where they have been and how long they have been on your site. Installing Chatstack is even easier if you use Joomla or WordPress, you can easily add the HTML snippet with our provided plugins. For even better information, you could talk to a specialist. This visitor data provides useful information, should you wish to initiate a chat with the customer, displaying their page history path and current page viewed, which is helpful for offering support and sales assistance. This offers customers support in the middle of a purchase that can result in closing the sale and increase conversions. You can also gather feedback when your live chat team is unavailable using our feedback widget.

Connecting with your customers is easy regardless of where you are or what device you are using. When a business of any size, from small to enterprise, begins using SMS as a customer communication channel, they are likely going to require mass messaging and scale capabilities. As a Live Chat Agent, you will be required to answer questions, solve problems, generate leads and sales, and achieve a high-lvel of customer satisfaction when handling multiple live chats. Team members can chat to each other, be assigned to multiple departments, which allows for cross department collaboration and can easily transfer chats between staff. With our user access permissions, team members can be granted full administrator, department administrator, limited administrator, sales/support staff or guest. Each of these access levels provide different functionality. The Windows and Mac desktops apps offer all the full functionality of the web app, eliminate the need for a web browser and can be installed on your all your team member’s computers. Each Extra Cash Back Offer is available for select BeFrugal members only. Manage affiliates back office to provide better support. Customers can provide their name, email and sales or support request, which is emailed to you for a response at your earliest convenience.

With our mobile apps for iPhone and Android, you can chat with customers on the go. We develop our live chat software taking into consideration feedback and feature requests that we receive from all our customers. Good customer experiences are a win-win for both customers and your business. The typing status alert lets team members know when a customer is typing a response. Buttons to show the online/offline/be right back/away status are also available or you can simply use your own to compliment your own web site design. Can you guess the character that you see? Learn the benefits of living in a tiny house and see if it’s the right fit for you. Of course, you can’t just switch on live chat and expect to see the benefits instantly flowing in. Research has shown that good customer experiences encourage customer loyalty, which makes them more likely to consider making another purchase, less likely to switch to a competitor and more likely to recommend your business to a friend or colleague. Sound and pop up alerts indicate when a customer is requesting to chat making it easy to accept chat requests. We consider all customer requests for future releases. Proactive chat allows you to initiate chat requests to your web site visitors by invitation.