Agents create tickets inside the chat dashboard. Chatbot builders: provide low or no-code tools that allow admins to customize conversation flows for automating web and mobile messaging interactions with your customers, giving them the opportunity to, for example, self-serve their support issues before connecting with agents. It sees revenue of $239 million to $243 million, lifting the low end that was previously at $237 million. Even at the low end, we’re eyeing what would be LivePerson’s fifth straight period of sequential growth. After six quarters of declining revenue, it’s responded with back-to-back quarters of growth. 0.01 a share that it has been targeting in the two previous quarters. The company also announced a new CFO and CTO, removing some uncertainty as to who would fill those two key roles. It’s a 1:1 communication channel with someone at the company. To start a new direct chat with someone simply click the icon beside Active Direct Chats. KakaoTalk offers chats and real-time voice and video calls.
LivePerson’s guidance calls for $56.75 million to $57.75 million in revenue for the current quarter, flat sequentially at the midpoint but we’re talking about 11% to 13% in year-over-year growth. Finally, shares of Chefs’ Warehouse finished higher by more than 13%. The specialty high-end food distributor overcame difficult conditions due to wildfires in the key California region to produce sales and earnings growth, as a combination of strategic acquisitions and organic sales gains helped power the company higher. Despite challenges in the protein side of the business, Chefs’ Warehouse sees continued demand for specialty food products, where it has a competitive advantage over would-be entrants to the food distribution space. The turnaround at LivePerson is in full swing, and the stock chart over the past year bears that out. The stock has more than doubled as of Tuesday’s close since bottoming out in April of last year. The provider of high-tech customer support reported fresh financials after Tuesday’s market close, keeping up with its recent return to top-line growth with guidance suggesting that it’s just getting started. Change value during other periods is calculated as the difference between the last trade and the most recent settle.
General and administrative expenses increased by 65% to $15.5 million in the six months ended June 30, 2012, from $9.3 million in the comparable periods in 2011. This increase is primarily attributable to increases in accounting and legal costs related to acquisitions and litigation in the amount of approximately $2.9 million, increases in other professional fees in the amount of approximately $600,000 and increases in costs related to additional and existing personnel in the amount of approximately $2.4 million. Sales and marketing expenses increased by 30% to $9.5 million in the three months ended March 31, 2012, from $7.3 million in the comparable period in 2011. This increase is primarily attributable to an increase in compensation and related costs for additional and existing sales and marketing personnel of approximately $2.2 million. We recognize stock-based compensation expense associated with these awards over the vesting period, after assessing the probability of achieving the 2015 financial performance goal. Investors have been warming up to LivePerson stock over the past year. The stock market went on a bit of a roller-coaster ride Wednesday, posting solid gains early in the day that sent major benchmarks up more than 1%. The release of the minutes from the latest meeting of the Federal Reserve’s Open Market Committee in the afternoon initially propelled stocks to even greater heights, as some investors interpreted them as suggesting that they could expect continued accommodation on the interest rate front.
Quad/Graphics stock soared 26% in the wake of the company’s fourth-quarter financial release and an announcement about an acquisition. Shares of LivePerson jumped 10% after the high-tech customer support specialist reported encouraging results in its fourth-quarter financials. However, if LivePerson is talking up its record quarter in terms of new deals and a 10% surge in trailing revenue from key segments, there are obviously some customers weaning themselves off of the proactive customer support platform if revenue only climbed by 2% for the quarter. The proactive platform is catching on, with businesses looking to make a better connection with their customers. If you only provide chat during certain hours, make that information clearly known and visible on your website. 0.50 per minute for online chat services), and other relevant information. We invite you to contribute to the exchange of information and ideas by submitting your research. The average trailing-12-month revenue per enterprise and mid-market customer has grown from $200,000 to $240,000 over the past year. The average trailing-12-month revenue per enterprise and mid-market customer has grown from $200,000 to $220,000 over the past year. Revenue started to move higher for the period after a long stretch of lackluster performance for the company, and break-even earnings on an adjusted basis suggested that consistent profitability might finally be around the corner.