You can connect LiveChat to thousands of other apps with LiveChat’s Zapier integrations, which lets you do things like automatically adding LiveChat contacts to HubSpot or tracking LiveChat conversations in Google Sheets. It seems like people go right for the markdown and typing indicator plugins. Once you’re up and running, you’ll have all the major features you need: chat transfer, message sneak peek (see what a visitor is typing as they type), transcripts, and Messaging Mode. From here, you can proactively start a chat either with a pre-made greeting or by clicking on the pencil icon and typing a custom note. The included bots are another way to proactively serve customers without taking up an agent’s time. Your customers will then be able to find answers to their questions using the search box. The times I’ve had to use their chat support, they were quick to respond and answer my questions. You design the questions asked and deploy them post-chat in the chat window or via link in text, social media, or email.
Maybe it’s as simple as a broken link you were unaware of-unable to access that link, the visitor starts a chat to get a question answered. The invitation contains a link and an access code for logging into the meeting or presentation. Unauthorized access or use will be prosecuted to the full extent of the law. In fact, at least one life vest per passenger is required by law. And unlike traditional ultrasounds, this one is totally portable — it’s so small and light that one person can hand carry it wherever he or she needs to go. One of the main menu items is Traffic, which shows a list of all visitors on your site. The core functions-chats, traffic, tickets, reports, settings, and help, among others-are labeled icons listed vertically on the left side of the screen. Yes, free forever unless you want to add features such as video screen sharing ($29/month), hire a live agent to field your chats ($1/hour), or remove the branding ($19/month). Customize it with your logo, colors, social sharing, and other elements to match your branding.
The Smartsupp app combines live chat and video recordings similar to (though not as extensive as) what you find in behavior analytics tools like Hotjar and Mouseflow. Visitor recordings show a visitor’s mouse movement, where they clicked, and any actions they took, such as filling out a form. Each message shows the visitor’s IP address, location, email, operating system, and when/if they last visited. If you aren’t tied to any shows that require a cable or satellite subscription, you might be able to give up cable and partake of the many thousands of hours of entertainment from which to choose online. This list shows which customers are chatting, waiting for a reply, supervised, or just browsing. You can also see where visitors/customers are clicking the most on a page, how customers interact with pages before they convert (or abandon their cart), and more. The agent you’re chatting with will see your message in their chat, but it won’t be visible to the customer. Tawk.to’s chat widget is completely customizable, allowing you to set when and where it’s visible on your site and how notifications are delivered, with options for sound notification, message preview, and estimated wait time. From there, clicking on the settings icon brings up everything you need to customize the widget and set up the other features.
For teams that need more than just chat and ticketing, the company also offers separate but integratable chatbot, help center, and knowledge base products. Chat whisper. Knowledge base. You’d be hard-pressed to get stuck setting up your chat, but if you do, each plan comes with 24x7x365 phone, email, and chat support, plus an extensive knowledge base. The hit comes sneakily. Integrations with a number of eCommerce platforms like BigCommerce, Shopify, and Magento make this even easier. You take a mediocre product and rework the design to make it better. Visit our Contributor’s FAQ guide to learn more about the process and read our article FSF Copyright Handling to better understand why we take this approach. Each is listed in order of visit, showing pages visited, time on site, and the referrer (e.g., direct visit). If you’re often receiving chat requests from the same product page of your site, review those chats and the behavior of each to see where visitors are getting stuck. Click on any listing to see the recordings in action.