NEW YORK, Feb. 15, 2018 /PRNewswire/ — LivePerson, Inc. (NASDAQ: LPSN), the global leader in conversational commerce, announced that the founding team at innovative conversational AI startup BotCentral, including CEO and noted Silicon Valley technology entrepreneur Eswar Priyadarshan, has joined LivePerson. NEW YORK, Nov. 27, 2018 /PRNewswire/ — LivePerson, Inc. ( Nasdaq: LPSN), a leading provider of conversational commerce solutions, recorded a 97 percent increase in messaging conversations between brands and American consumers through its LiveEngage platform during Cyber Weekend, the five-day period between Thanksgiving and Cyber Monday, and a dramatic 261 percent rise in conversations handled by automation, such as bots. With the team’s expertise and knowledge of the LiveEngage platform, the team will bring valuable insight for LivePerson’s customers and partners, and enable the company to more rapidly optimize its bot deployment capabilities, and grow the ecosystem. An active partner in the LiveEngage for Bots platform announced last year, which, uniquely in the industry, allows brands to “mix and match” third-party bots according to their business needs, BotCentral’s technology will strengthen this platform, and support LivePerson’s strategy of working with multiple bot partners, enabling brands to create the ideal blend of AI and human interactions. LiveEngage brings together the AI and automations necessary to operate the experience at scale, along with the back-end integrations to offer capabilities such as transactions, product recommendations and order status updates.
This indicates a maturing of conversational commerce to handle operations at large scale, where sudden spikes in activity such as the Cyber Weekend must be handled by intelligent automation, rather than swamping customer care staff and making consumers wait for service. As reported by MIT Sloan, LivePerson places its customer service staff alongside its coders during the development process so as to benefit from a diversity of perspectives. Warren Buffett mentions the float from time to time, meaning that all the money that is brought in from his insurance businesses before it’s paid out, in the meantime, can be invested for the company’s benefit. I feel like I can never chime in on Jason’s War on Cash basket because I don’t own all four. B Corp ‘Workers’ score, Phronesis Security also offers a raft of handsome employee benefits as labour shortages increase and the war for talent in the cybersecurity sector heats up.
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