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Known for its comprehensive set of features, the platform brings together all your support channels in one hub, be it calls, emails, live chat, SMS, or even social media communication. Working with those files is getting easier because you will be able to attach the documents to the meeting – including Word and PDF files that you want to share, even if you’re not presenting them as a slideshow. You can also save and use chat transcripts later to make follow-ups easier. ChatBot helps small businesses use the power of artificial intelligence (AI) chatbots to boost customer engagement and overall customer satisfaction. This helps you respond to your customers faster, and deliver a better overall visitor experience. This will help improve the customer experience while reducing your support staff’s workload. So people come into the branch who may not know about the Pinterest board, see a great display of Mad Men materials and see a link or a QR code or something that will take them to a blog post or the Pinterest page.

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Email marketing platforms take care of that. If you are looking for free live chat software for WordPress, then you may want to take a look at Chaport. Are you looking for a PM tool that lets you work from home? You can either sit with your department – in-house or work remotely from wherever you want with this tool. If visitors want to communicate with a real person, then you can seamlessly forward them to your customer support agent, phone support, or any of their live chat tool integrations. ChatBot also integrates seamlessly with WordPress and WooCommerce. You basically get a simple embed code that you can put in your site’s footer (can be done via WordPress Customizer). Paid plans give you access to more features such as on-demand reports, autoresponders, and more advanced customization so you can style the chat widget to perfectly reflect your website’s branding. You can then customize the live chat pop-up to match your branding. They have dozens of ready-made templates for various industries that are completely customizable so you can design conversation scenarios and chat routing that perfectly fits your business needs. ChatBot even has templates for specific industries, including a coffee shop bot, recruitment bot, and restaurant bot.