Other features include ticket management, multi-channel chatting (e.g., SMS, social, video), bots, chat transfer, and automated messages. Management features. Yes, live chat can improve your customer service, but it’s still just a tool. Advanced support options. To help make your service staff more efficient, we looked for apps with advanced support features. By either increasing the duration or intensity of your activities, you can burn more calories. For example, having a knowledge base a few clicks away can help agents help customers solve their problems quickly without having to engage a more experienced teammate. That said, some vendors make the user experience more enjoyable than others. This OAuth 2.0 flow is specifically for user authorization. A properly authorized web server application can access LivePerson’s APIs while the user interacts with the application. LivePerson’s business, operations, revenue results, cash flow, operating expenses, demand for its solutions, sales cycles, customer retention and its customers’ businesses; potential fluctuations in our quarterly revenue and operating results; competition in the markets for mobile and online business messaging and digital engagement and AI technology; our ability to retain existing clients and attract new clients; privacy concerns relating to the Internet that could result in new legislation or negative public perception; risks related to new regulatory or other legal requirements that could materially impact our business; risks relating to tax liabilities; failures or security breaches in our services, those of our third party providers, or in the websites of our customers; our ability to retain key personnel, attract new personnel and to manage staff attrition; potential adverse impact due to foreign currency exchange rate fluctuations; supporting our existing and growing customer base could strain our personnel resources and infrastructure; economic conditions and regulatory changes caused by the United Kingdom’s exit from the European Union; risks relating to governmental export controls and economic sanctions; our ability to effectively operate on mobile devices; risks related to industry-specific regulation and unfavorable industry-specific laws, regulations or interpretive positions; the adverse effect that the global economic downturn may have on our business and results of operations; risks related to the ability to successfully integrate past or potential future acquisitions; additional regulatory requirements, tax liabilities, currency exchange rate fluctuations and other risks as we expand internationally and/or as we expand into direct-to-consumer services; risks related to the regulation or possible misappropriation of personal information belonging to our customers’ Internet users; potential failure to meeting service level commitments to certain customers; technology systems beyond our control and technology-related defects that could disrupt the LivePerson services; risks related to protecting our intellectual property rights or potential infringement of the intellectual property rights of third parties; legal liability and/or negative publicity for the services provided to consumers via our technology platforms; risks associated with the use of AI in our product offerings; technological or other defects could disrupt or negatively impact our services; risks related to corporate and social responsibility and reputation; errors, failures or “bugs” in our products may be difficult to correct; increased allowances for doubtful accounts as a result of an increasing amount of receivables due from customers with greater credit risk; payment-related risks; delays in our implementation cycles; impairments to goodwill that result in significant charges to earnings; risks associated with the limitations on the effectiveness of our controls; our history of losses; risks associated with the recent volatility in the capital markets; our ability to secure additional financing to execute our business strategy; our ability to license necessary third party software for use in our products and services, and our ability to successfully integrate third party software; our ability to maintain our reputation; risks related to our recognition of revenue from subscriptions; our lengthy sales cycles; risks related to our operations in Israel, and the civil and political unrest in that region; changes in accounting principles generally accepted in the United States; risks associated with any future stock repurchase programs, including whether such programs will enhance long-term stockholder value, and whether such stock repurchases could increase the volatility of the price of our common stock and diminish our cash reserves; natural catastrophic events and interruption to our business by man-made problems; potential limitations on our ability to use net operating losses to offset future taxable income; risks relating to recently-enacted changes to the U.S.
With regards to the bottom line, we expect that our focus on internal automation and a tight discipline around expense controls will enable the Company to continuing driving year-over-year profit improvements and margin expansion even while investing in key growth drivers of AI, product innovation, go-to-market capacity and tech infrastructure. The Company will discuss its second quarter 2020 financial results during a teleconference today, August 4, 2020. To participate via telephone, callers should dial in five to ten minutes prior to the 5:00 p.m. 0.08 per share in the second quarter of 2019. Adjusted EBITDA excludes amortization of purchased intangibles, stock-based compensation, depreciation and amortization, other litigation and consulting costs, restructuring costs, acquisition costs, provision for (benefit from) income taxes, interest income (expense), and other expense (income). 0.38 per share in the second quarter of 2019. Adjusted operating income for the second quarter of 2020 was $3.5 million, as compared to an adjusted operating loss of $9.1 million in the second quarter of 2019. Adjusted operating income (loss) excludes amortization of purchased intangibles, stock-based compensation, other litigation and consulting costs, restructuring costs, acquisition costs, interest income (expense), and other expense (income).
Considering these factors, the Company is raising revenue guidance for the full year 2020 to a range of $357.0 million to $361.0 million, up from previous guidance of $340.0 million to $355.0 million. With this in mind, the Company is raising guidance for 2020 adjusted EBITDA to a range of $16.0 million to $19.0 million, up from prior guidance of $3.5 million to $10.5 million. Although everyone’s favourite TV movie about Rudolph, the red-nosed reindeer, was produced by the American company Rankin-Bass, all of the voice talent, including voiceover actors and singers, were Canadian (except for Sam the Snowman, who was famously voiced by Burl Ives. The Company continues to balance this strengthening outlook with a healthy respect for the potential risks that may arise from a poor macroeconomic environment. Statements in this press release regarding LivePerson that are not historical facts are forward-looking statements and are subject to risks and uncertainties that could cause actual future events or results to differ materially from such statements. Some of the factors that could cause actual results to differ materially from the forward-looking statements contained herein include, without limitation: the effect of uncertainties related to the COVID-19 pandemic on U.S.
Eastern start time; domestic callers (U.S. A top 3 U.S. We present non-GAAP financial information because we believe that it is helpful to some investors as one measure of our operations. A reconciliation of non-GAAP financial information to GAAP financial information is not a financial measure under generally accepted accounting principles (GAAP). A reconciliation of the non-GAAP financial measures to GAAP measures has been provided in the financial tables included in this press release. Every API uses either of the two methods (or both), as listed in its overview (for example, the introduction to the Audit Trail API). What follows is a general overview of these two authorization methods and how they work. Check out the great work our volunteers accomplished at today’s Free Software Directory (FSD) IRC meeting. Check out h-node, a community run project to catalog how well different pieces of hardware work with fully free software. Nevertheless, NASA signed final ten-year contracts for developing the Space Station in September 1988. The project was finally moving into the hardware fabrication phase. LivePerson is entering the second half of 2020 with a favorable backdrop comprised of strong year-to-date contract signings, better-than-anticipated conversation volumes on our platform and a robust sales pipeline.