How Green Is Your Live Chat?

LivePerson inked 130 deals in the first quarter, which was a 10% increase from the year prior. Nearly 60 of those deals were new client sign ups. That’s a big ask, much bigger than I do with Mixergy Premium, where I say sign up and nobody has to know if you don’t like it. These functional product group are not, I don’t think, good for innovation. ⚠️Note: There are other interactive tools you can use for your events such as polls and Q&A. LiveEngage is an open platform that includes pre-built integrations and an API library, so companies can integrate it with their customer relationship management (CRM) software, enterprise resource planning (ERP) systems or any of their other existing applications. LivePerson, based in New York City, provides the mobile and online messaging technology that companies use to interact with customers. LivePerson outfits companies with artificial intelligence-powered mobile and online messaging tools for customer service representatives, which intends to cut back on the notoriously long wait times consumers face in call center queues. The company, which offers a cloud-based messaging system called LiveEngage, projects that traditional call centers will disappear within a decade.

Although we cannot be certain of the outcome of any litigation or the disposition of any claims, nor the amount of damages and exposure, if any, that we could incur, we currently believe that the final disposition of all existing matters will not have a material adverse effect on our business, results of operations, financial condition or cash flows. In last 5 years, we have seen social media flooded with people devouring messaging apps. LiveEngage is a conversational artificial intelligence (AI) platform that empowers agents to communicate with their customers via text and popular messaging channels (e.g., WhatsApp, Facebook, Twitter). Finally, LiveEngage integrates with Google AdLingo, so customers can message the company by clicking on its Google display ad. The company lost 28 cents per share, compared to FactSet estimates of 21 cents. The company has yet to turn a profit since the December 2018 quarter, according to FactSet. LiveEngage is intended for all company sizes in many industries, such as retail, finance, education and travel. LivePerson also has a dedicated training curriculum for new users and clients that wants to further optimize their LiveEngage platform. While LiveEngage is intended for call center and other customer service roles, it also benefits marketing and sales teams.

They can also track the conversational health between a customer and the chatbot, so they can intervene if a customer is having a negative experience. Although live chat has the benefit of being instantaneous over email and phone calls, users can still manage and respond to emails and calls via the software. The software allows organization to use Zendesk to interact with customers in real-time. ” This was the same language from the license of Pine that the University of Washington later claimed prohibited people from distributing modified versions of the software. These two licenses are frequently confused, as the Open Content License is often referred to as the “OPL”. As scores of businesses closed worksites in March and instructed eligible employees to work remotely in efforts to slow the spread of the coronavirus, call center operators at firms deemed essential are one of many categories of workers that continue going in the office to handle work duties. No single customer accounted for or exceeded 10% of our total revenue in the three and six months ended June 30, 2014. One customer accounted for approximately 20% and 12% of accounts receivable as of June 30, 2014 and December 31, 2013, respectively.

The total value of stock options exercised during the six months ended June 30, 2014 was approximately $1.0 million. 0.1 million in the quarterly period ended March 31, 2004. We also incurred a net loss and negative cash flow from operations in the quarterly periods ended March 31, 2014, June 30, 2014, March 31, 2015, June 30, 2015, December 31, 2015, and March 31, 2016. We incurred a net loss in the quarterly periods ended June 30, 2013, September 30, 2013, December 31, 2013, as well as in the quarterly periods ended September 30, 2014, December 31, 2014, March 31, 2015, June 30, 2015, December 31, 2015, and March 31, 2016. As of March 31, 2016, we had an accumulated deficit of approximately $121.7 million. Around 60 million digital conversations happen through LivePerson each month, he said. Revenue from our Business segment decreased 5% to $49.6 million from $52.4 million.