Brandon Fluharty is the number one top seller at LivePerson out of Sarasota, Florida, an organization that aims to make life easier by transforming how people communicate with brands. Rob is the founder and CEO of LivePerson, a company that optimizes AI to create more personal, human-like conversations between people and brands. The telephone totally revolutionized the way we could communicate with people all over the world. In a world where conversation is taking centerstage, Conversable and the sector at large will see a lot of change. Only time will tell how LivePerson’s acquisition of Conversable will play out. Conversable is LivePerson’s 11th acquisition. LivePerson’s long history of customer interactions and large customer base, combined with Conversable’s dynamic technology platform, has a lot of potential. Conversable’s ability, then, to use chatbots to accomplish different consumer-facing tasks was of importance to LivePerson. He places a tremendous amount of importance on his ability to articulate messages, especially with regards to his Executive Memos. Brandon explains the process of how he curates Executive Memos and shares other tools and apps that help him throughout his daily routines and rituals. Rob is a thought leader in the industry, and shares his business and tech expertise online.
“Adding support for Apple Business Chat allows connected customers to engage with businesses in a way that is personal, frictionless, and easy, using the Messages app on iOS. One of our agents was messaging one of our customers and they had to go on a break to go to lunch, and they messaged the customer. And then came text messaging. And then came video calls. I came from a family of entrepreneurs and knew that it was a tough road, but the right one for me. That’s how LivePerson started, and as of today I’m one of the longest-standing founding CEOs of a tech company. This is a much stronger set of guarantees than encoding similar rules in class methods, as one might do in an object oriented language that does not have sum types. Use a Generic Top Level Domain (gTLD) such as ‘www.examplesite.com’ and target each international geographic area and language variation using subfolders e.g. ‘www.examplesite.com/uk’ (if targeting the UK) and ‘www.examplesite.com/de’ (if targeting Germany). About two weeks after the company started using our system, I got a call from the guy who was running our technology at T-Mobile.
There have been so many, but I’ll never forget when we went live with T-Mobile. There are no pre-recorded actions, so it takes longer to handle calls. In order to handle hard limit error properly, you can listen for this specific disconnect reason and then react accordingly. Can you tell us a bit about your backstory and how you got started? Just learn a bit by doing. Before we dive in, our readers would love to get to know you a bit better. It is proprietary software, and it is thus recommended to use Mumble (by virtue of performance alone, it would still be the better choice). In order to better support our customers and to attract the best talent, LivePerson is globalizing research and development. For guidance regarding understanding our chat software, we are available 24/7 to help you experience a seamless Live Chat Experience with your customers. It also has other practical problems: some of the requirements are vague, and it uses the term “intellectual property”. The days of “calling for support” are pretty much over. Thank you so much for joining us in this interview series! For a much briefer overview of it, I really recommend Jason Cohen’s presentation at Microconf 2013. His formula is “Predictable acquisition of recurring revenue with an annual pre-pay option with a product which solves a demonstrable, enduring pain point for a business.” That idea is developed at the above link for an hour, and a lot of the advice given is specific and wildly actionable.
Conversable is the 11th acquisition by the customer interaction automation giant. When you are waiting, minutes matter because they feel like hours to the customer. Communicating via live chat is different than interacting with a customer in person, over the phone,… Finally, Brandon speaks to the value he places on focus, having self-confidence, and interacting well with others. Finally, Brandon provides actionable advice for salespeople who are looking to continually learn and improve in their careers. LivePerson provides several APIs, including a LiveEngage Data Access API that lets developers retrieve data stored in the platform about agent activity, engagement, web sessions, and surveys. A: Real-time data is available in the Conversational Cloud, both for agent and agent manager, containing only relevant information to the role. In this episode, Brandon takes the audience through his sales origin, from time spent abroad training and developing with a professional soccer club to landing a dream role at LivePerson. In his role as Vice President of Strategic Account Solutions, Brandon focuses on acquiring top tier, strategic enterprise accounts. If we send children to school without masks, we increase their risk of acquiring Covid-19. After acquiring Conversable, the company will have a new location in Austin, Texas too.