These alternatives allow you to keep the conversation going, even if customers exit the live chat. This enables RBS to analyse every single line of text that its customers enter during a conversation. A Hide Alerts option will be available to customers to silence notifications from a business. Type even faster, multi-task while video chatting so you never miss a moment and stay connected with desktop notifications. So, I don’t mind being an analyst here for a little bit while we get through this. We had a net loss of $3.5 million in 2013 compared to net income of $6.4 million in 2012. Revenue increased approximately $20.4 million while operating expenses increased by approximately $35.2 million and the provision for (benefit from) income taxes decreased approximately $5.0 million contributing to a net decrease in net income of approximately $9.8 million. So my next question would be, once again putting my analyst hat on, what was the driver of the revenue upside compared to guidance? So that was another key contributor of upside as was our consumer business, which significantly outperformed its internal plan. And so the PE, the private equity part of their business, they want to buy one of these companies.
The second part of that is, obviously we’re working with these testing companies to develop beyond that. I don’t know if you guys saw it, but even Goldman Sachs I saw was putting a bid in for one of these companies. So once again, we came out of the chute pretty hot on this, and we’re excited about it, and we were able to swarm it and go after it. But then came email and took it to the next level. Not yet, but I was going to suggest if the analysts want to email me any questions, I can also ask those questions as well. You asked a lot of the questions I’m sure you were going to get otherwise. And it’s an estimate, of course, but given the demand we see in the market, there is not a lot we won’t do to get the right people onboard to go after that opportunity. And the testing business is kind of a really hot market because of COVID testing drove a lot of investment into the market. And on top of that, like the investment is aggressive in that we’re going to use many different channels to hit our targets for the year.
Instead, use LiveChat Reports API v3.3. Smart Rich Messaging: You can use a plethora of rich messaging templates in your Live Chat to provide a smoother experience for your users. Can you talk about how tough it is to actually double the reps in two quarters? Next to the town square is a shingle style “building” containing two large meeting rooms. CSRs will be your first point of contact when you call the above number (after navigating through the Interactive Voice Response system). But I just wanted to dig into that last point a little more if possible. It went from around 13% of revenue last quarter to 16% of revenue in the second quarter. But we got — it’s a new — it’s like we built a start-up within months and launched it and generated millions in revenue. CEO Rob LoCascio discussed the payment solution being in revenue right now during the company’s second quarter call, stating that it’s currently out on the market with several other enterprise customers but that the company hasn’t given much guidance on it yet. And even without the additional testing revenue, we would have been around our — the top end of our guidance.
So we even have a contract we signed during the quarter to develop a platform beyond that to do other testing. Are there any other puts and takes that investors should consider as we look into the second half and even further? They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. This update requires some new disclosures and clarifies some existing disclosure requirements about fair value measurement as set forth in Codification Subtopic 820-10. The FASB’s objective is to improve these disclosures and, thus, increase the transparency in financial reporting. In January 2016, FASB issued Accounting Standards Update No. 2016-01, “Financial Instruments- Overall: Recognition and Measurement of Financial Assets and Financial Liabilities” (“ASU 2016-01”). ASU 2016-01 requires all equity investments to be measured at fair value with changes in the fair value recognized through net income (other than those accounted for under equity method of accounting or those that result in consolidation of the investee).