LivePerson (LPSN) delivered earnings and revenue surprises of -105.88% and 0.81%, respectively, for the quarter ended June 2022. Do the numbers hold clues to what lies ahead for the stock? 33% year-over-year and accounted for 62% of revenue. And so given that unexpected revenue and again, well in excess of our original guidance from the first quarter, it’s kind of inevitable that we would eventually decelerate because we’ve pulled in some of that healthcare-related revenue. It’s — these are people who have a vision like we had, like, if you remember, T-Mobile was our first customer out of the gate 4.5 years ago, and they had a vision that we did how to transform customer care. But I guess I’m just trying to understand like industry demand and the tailwinds we’re seeing on the messaging side and yet growth slowed again for the second consecutive a slightly easier comp. Telegram is a messaging app with a focus on speed and security. The easiest way to improve your typing speed is to type more. One of the ways to increase typing speed is key memorizing.
Ecommerce businesses are always looking for ways to boost customer satisfaction, and live chat can be a major contributor. And you give the new reps a dependable and repeatable playbook, right, for certain customer profiles. Just give me everything that’s going to help me as a marketer, make better marketing outcomes. And the platform does do retail marketing sales and service. But we have so much in the platform now that we’re going to be packaging it a little differently and sort of, we call it bite sizes for use cases or entry points into sales, service or marketing or retail. The AI-based orchestration layer of the platform is backed up with enterprise-grade analytics. We have a lot of capabilities in the platform now. It can take a lot of effort to find all of the information we need to feel confident to make our decision. So we want to basically get the machines to do as much as we can in making the bot, tuning it and scaling. So they want to see, hey, if I’m a marketer, I don’t want to see the whole platform.
And then Andrew is aligning to that because that’s a focus area to also follow that packaging and how we want to bring it to market so we can get greater scale on usage of the platform. So it’s got a lot in it right now and then all the channels. So just — we produced a lot of tech. Just to start with Andrew coming on as CTO, is there any kind of change in the focus of the product or the tech stack going forward that you will be still having greater focus on here? And the goal here is our biggest bottleneck, let’s say, humans. I guess I’m going to ask — I’m going to zoom out here a little bit and ask maybe a high-level question. That came out in Q4. It can do like small talk, hey, hang on a second, and we have that coming out in Q4. Because if I took out the COVID testing, it would seem like the — that’s something that it would be even slower. And there’s — because it’s the enterprise, there’s a desire to kind of put it all out there. There are a few options, the easiest of which to use is probably iChat, a program which both of you already have.
The Haskell community has a published a large number of high quality, production grade packages, many of which have been maintained for for a decade or longer. However, for professional or business purposes, especially with a large number of people and on a regular basis, then you will probably want to look to the higher-end live chat software options to properly cater for your needs, while also providing for all of the more advanced tools that are included. There’s a lot more we can do with them as we go to market. And there’s just a lot of capabilities to bring to market. And it’s a natural progression because over the last 4.5 years, — We sold a lot into, I’ll call the early adopter, which is a very much, it’s a missionary sale. The agent also suggests service warranties, printer cartridges, and special promotions to up-sell and close the sale.